Question 1

Why do I need travel insurance?

Accepted Answer

Travel insurance protects you from unexpected events like trip cancellations, medical emergencies, lost baggage, and more. It offers financial security and peace of mind while you're away.

Question 2

Is travel insurance mandatory for travelers?

Accepted Answer

While not always mandatory, travel insurance is highly recommended. Some countries may require it for visa applications.

Question 3

How much does travel health insurance cost?

Accepted Answer

The cost varies depending on factors like your chosen plan, coverage level, trip duration, and age. Get a personalized quote.

Question 4

How can I get travel insurance?

Accepted Answer

You can easily purchase travel insurance online through our website.

Question 5

Can I buy travel insurance after my trip has started?

Accepted Answer

No, all coverage must be purchased before your journey begins.

Question 6

What is the age limit for travel insurance?

Accepted Answer

We offer single-trip travel insurance for customers under 65. Customers over 65 can still purchase individual policies, but the premium will be doubled. You must be at least 18 years old to purchase a policy.

Question 7

How can I cancel my policy?

Accepted Answer

You can cancel your policy by calling our customer service line at 8001240505.

Question 8

What is the excess for Travel insurance?

Accepted Answer

The deductible is generally SAR 200 per person, per incident. Depending on the type of claim there may be no deductible. The applicable amounts appear on your policy schedule.

Question 9

What does trip cancellation coverage include?

Accepted Answer

Covers non-refundable trip expenses up to SAR 15,000 if you have to cancel due to covered reasons like illness, job loss, or natural disasters (SAR 200 deductible applies).

Question 10

What if my trip is cut short due to an emergency?

Accepted Answer

Curtailment coverage reimburses unused trip expenses, including return flights (economy class), if you cut your trip short due to emergencies like illness, family death, or home damage (SAR 15,000 limit, SAR 200 deductible).

Question 11

What if my flight is delayed and I miss my connection?

Accepted Answer

Missed departure coverage reimburses up to SAR 1,900 for hotel and travel expenses if your public transport or car delay causes you to miss your flight.

Question 12

What is personal accident coverage?

Accepted Answer

Provides financial support up to SAR 100,000 for accidental death or permanent disability during your trip, with varying payouts by age group.

Question 13

What does medical emergency expense coverage include?

Accepted Answer

Covers emergency medical treatment abroad, including hospitalization and transportation back to Saudi Arabia (SAR 3,000,000 limit, SAR 200 deductible).

Question 14

What is the medical inconvenience benefit?

Accepted Answer

If hospitalized abroad, pays SR 125 per 24-hour inpatient period, up to SR 1,900, in addition to covered medical expenses.

Question 15

How much baggage cover do you provide?

Accepted Answer

Protects against lost, stolen, or damaged belongings up to SAR 8,000 (SAR 200 deductible). See terms and conditions for details.

Question 16

What if my luggage is delayed?

Accepted Answer

Baggage delay coverage reimburses up to SAR 920 for essential replacements if your checked baggage is delayed over 12 hours.

Question 17

Does insurance cover lost or stolen money?

Accepted Answer

Personal money coverage reimburses up to SAR 1,500 for lost or stolen cash (SAR 200 deductible).

Question 18

What if I accidentally damage property or injure someone?

Accepted Answer

Personal public liability coverage protects you up to SAR 2,000,000 for accidental injuries or property damage you cause, including legal fees.

Travel Insurance

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